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Saturday, February 21, 2009

What should you be aware of when purchasing custom earplugs?

By Dionne Payn

Custom earplugs can vary in terms of quality and value for money because unfortunately not all manufacturers aim for the same standards. Here are a few simple questions which you should ask a hearing protection company before you agree to any purchase to help ensure that you are buying the very best earplugs in your price range.

Which material(s) are used to manufacture the custom earplugs?

In terms of comfort and flexibility, the best material to look out for is medical grade silicon. Some custom earplugs are made from acrylic, which can be cold in the ear and inflexible with body movement.

This lack of flexibility means that the acrylic earplugs cannot create a proper seal in your ear, and are therefore not going to offer protection that is 100% effective.

How long do your custom earplugs last?

Custom earplugs can offer much better value for money when compared to traditional foam-based disposable earplugs, even though the initial purchase price of custom earplugs is higher. To ensure you get maximum value, you should only consider earplugs which have a minimum lifespan of at least 4 years.

As the human ear changes shape, you should be looking to replace your custom earplugs every 4 years to maintain the seal with your ear, and make sure your earplugs are 100% effective.

Are your products guaranteed?

Custom hearing protection is not for everybody, which is why it is important to ask whether the company provides a guarantee.

Look for companies who offer a no questions asked money back guarantee. This means that you have a set period of time to decide whether you like your custom earplugs. If you change your mind about them within that time period then you can return them to the company and get your money back in full. Another thing to look out for is a company who are happy to replace or repair any of their products which become defective within the first year after purchase.

Is it possible to choose the level of attenuation (noise reduction) available?

People work in different noise environments, so need different levels of protection. Discuss with your provider whether your custom earplugs are available in a range of filters so you can tailor you hearing protection to suit where you work.

For example, musicians often have different requirements for hearing protection compared to construction workers, and the custom earplugs provided would be different in each case.

What levels of customer care and after-sales service do you offer?

Custom earplugs are much more effective when the customer is shown how to use them. A good company should offer some form of fitting service and training to ensure customers know how to get the most from their hearing protection.

You should also ask what the company's policy is on adjusting or replacing custom earplugs free of charge if you find they do not fit properly or if they are uncomfortable to wear.

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